FAQs

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COVID-19 | Useful information

In light of COVID-19, many residential and small business customers are experiencing financial stress. This in addition to the governments increasing efforts to reduce the spread of COVID-19, we are seeing an increasing number of people choosing to stay or work from home. We understand the current unprecedented events have impacted income and working arrangementsContinue reading “COVID-19 | Useful information”

Energy saving tips

We strive to provide low cost energy and are here to help you reduce your energy bills. To help, here are some steps you may wish to take to start saving energy at home: In summer, keep your home cool by closing windows, doors, curtains and blinds. Try to use fans instead of air conditionersContinue reading “Energy saving tips”

What to do when my power has been disconnected.

If your power has been disconnected due to non-payment, please contact our office to discuss your account. We will advise the amount outstanding and the options available to you.For RMS Energy to reconnect your power, we require a complete supply agreement and I.D on record for the account holder. If you suspect your power hasContinue reading “What to do when my power has been disconnected.”

How do I make a payment?

StrataPay is our payment facility, they offer several payment methods, these include: Internet Banking EFT Transfer Direct Debit Credit Card via telephone or internet BPay Cheque Phone: 1300 552 311Website: http://www.stratapay.com.auMail: StrataPay Locked Bag 9, GCMC, Bundall QLD 9726 Australia Should you have any questions regarding your account balance, contact our billing team on (07)Continue reading “How do I make a payment?”

What is an Embedded Network?

An embedded network, or embedded electrical network refer to centralised energy systems that serve multiple premises within a building and decrease costs when purchasing the energy source in bulk. Your building may include one or all the common centralised systems of electricity, air conditioning, hot water or gas. Where can embedded networks occur?– Apartment buildings–Continue reading “What is an Embedded Network?”


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