Complaints
Not happy? Tell us.
We aim to resolve every complaint fairly, respectfully and quickly. Most are sorted within a few days; complex billing investigations can take longer, and we’ll keep you updated.
How it works
1
Contact us
Use the complaint form, call (07) 5591 1341, email info@rmsenergy.com.au or write to PO Box 10443, Southport BC QLD 4215.
2
We investigate
We record your complaint, look into it properly and keep you updated along the way.
3
We resolve it
We explain the outcome and what we’ve done. If you’re still not satisfied, you can contact your state’s ombudsman.
Independent help: energy ombudsmen
Each state’s energy and water ombudsman is a free, independent service. NSW customers can contact EWON at any time. Ombudsmen in other states may not be able to help customers in embedded networks, so please contact us first so we can try to fix the issue.
Queensland: Energy and Water Ombudsman Queensland (EWOQ)
Freecall 1800 662 837 · complaints@ewoq.com.au · ewoq.com.au
PO Box 3640, South Brisbane QLD 4101
New South Wales: Energy and Water Ombudsman NSW (EWON)
Freecall 1800 246 545 · complaints@ewon.com.au · ewon.com.au
Reply Paid 86550, Sydney South NSW 1234
ACT: ACT Civil and Administrative Tribunal
Phone (02) 6207 1740 · tribunal@act.gov.au · acat.act.gov.au
GPO Box 370, Canberra ACT 2601
Victoria: Energy and Water Ombudsman Victoria (EWOV)
Phone 1800 500 509 · ewovinfo@ewov.com.au · ewov.com.au
Reply Paid 469, Melbourne VIC 8060
South Australia: Energy and Water Ombudsman SA (EWOSA)
Phone 1800 665 565 · contact@ewosa.com.au · ewosa.com.au
GPO Box 2947, Adelaide SA 5001