Can I leave the Embedded Network?

All energy customers have protections and rights, however they can be different if you buy from an exempt seller; compared to when you are buying your energy from an authorised energy retailer.

Should you wish to obtain your own retail contract with a retailer of your choice, you will need to to this by choosing a retailer and having them accept you as a customer. They will then perform the necessary steps to facilitate the transfer to make you an on-market customer.

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